From Ontario Solutions we offer you first line of technical support for all the equipment we supply. This includes any technical questions, operational issues, repairs, and specific performance adjustments based on equipment usage.
In addition to the manufacturer's maintenance contract, we offer you a extra service, This consists of technical support based on the extensive experience of all the manufacturers we work with, a quick response, and equipment in stock in case you need additional equipment.
Who hasn't experienced the experience of setting up their video equipment and something going wrong? For these cases, Ontario Solutions offers a premium service which consists of the on-site video equipment repairWe do this in special cases where it's not possible to transport the equipment to its origin to analyze its origin. This service, highly valued by our customers, includes the on-site technical assistance to repair video cameras, video streaming equipment, editing equipment, projectors, or connectivity issues.
With Ontario Solutions, you will have the maximum guarantee that your equipment will always operate at maximum performance.
We are qualified technicians with extensive experience in repairs and technical adjustments of audiovisual equipment, especially while the client is still adjusting to the equipment.
We offer fast and efficient repairs. Some repairs must be done on-site because time or location make it impossible to transport the video equipment.
In addition to the maintenance contract offered by manufacturers, we offer our proximity, experience in technical support, and other in-stock equipment you may need.
At Ontario Solutions, we have highly specialized technical professionals in the audiovisual production equipment we sell or rent. Having a company that offers a technical support Added to this, Ontario Solutions provides a great deal of confidence and convenience for production companies and video professionals. If you have any technical issues on-site and it's not possible to transport the equipment, we'll be there to assess the issue and proceed with the repair.
Our on-site video equipment repair technicians have the experience and knowledge to diagnose and troubleshoot problems effectivelyIn most cases, repairs are completed on the same day, ensuring that issues are resolved quickly. We also offer a warranty on all repairs.
At Ontario Solutions, we understand the importance of maintaining equipment in optimal working order to ensure operational continuity. Therefore, our priority is to provide a rapid and effective response to any technical incident, wherever it may occur.
The vast majority of incidents are resolved immediately thanks to our remote support service and remote connection. When a hardware failure is confirmed, the equipment must be physically repaired. Since we understand that the most important thing for the client is to carry out their project without interruptions, we offer a repair at our facilities—depending on the case—or a visit from our professionals on-site. Sometimes, a repair is even provided. replacement team while the damaged equipment is being repaired at the factory.
When it comes to installation and commissioning, we offer support throughout the entire process, especially while the client becomes familiar with the systems. At Ontario Solutions, we travel to the client's facilities as often as necessary.
Our goal is to guarantee customer satisfaction, supporting them at all times and ensuring they always have the best support.
For several of our products, we offer flat-rate annual support contracts that include everything from software updates to replacement equipment if the machine is sent in for repair, all of which includes a 24/7 telephone and online support service.
These contracts offer the peace of mind of knowing that the continuity of production activity is guaranteed at all times.
